Amtrak Metropolitan Lounge [2025 Guide]

The Amtrak Metropolitan Lounge is a private, comfortable space designed to enhance the travel experience for passengers, especially those on long-distance routes. Available in select stations such as Chicago Union Station and Los Angeles Union Station, it offers a quiet environment with amenities like free Wi-Fi, snacks, beverages, and attentive customer service. For travelers, the lounge provides a more relaxing and exclusive experience compared to the busy station areas, making long waits or layovers more pleasant. This lounge is a valuable perk that improves convenience and comfort for eligible Amtrak passengers. This blog aims to be your go-to guide for everything you need to know about the Metropolitan Lounge.

Amtrak Metropolitan Lounge Locations Across the U.S

Find the Amtrak Metropolitan Lounge at these key locations across the country, offering a comfortable and exclusive space for travelers to relax before their journey.

Eligibility for Amtrak Metropolitan Lounge Access

Here are the eligibility criteria for accessing the Amtrak Metropolitan Lounge:

• Passengers with a same-day ticket in First Class, including Acela First Class or a private room sleeper car on Amtrak routes that offer these accommodations.
• Amtrak Guest Rewards members with Select Plus or Select Executive status holding a same-day ticket for Amtrak service.
• Amtrak Guest Rewards members may bring immediate family members (spouse/domestic partner and children) or one non-family guest if all have a valid same-day ticket.
• Private car owners/lessees and their party during the arrival and departure times on their reservation, except at Los Angeles Union Station, where private car owners are not permitted.
• Travelers who purchase a Single Visit Pass are subject to availability and valid on the same day at the lounge location of purchase.
• Business class passengers may access certain lounges, such as the Portland Metropolitan Lounge and Private Waiting Rooms at selected stations, sometimes requiring the purchase of a Single Visit Pass.
• Passengers must be 18 or older to enter unless accompanied by a supervising adult aged 18 or older.
• Passengers can access the lounge up to three hours before their train’s scheduled departure, with some exceptions for connecting or delayed trains.

Note: These rules ensure that lounge access is exclusive to premium ticket holders, loyalty program members, and guests who have purchased authorized passes, providing a comfortable and exclusive environment for eligible Amtrak travelers

Benefits of Visiting the Amtrak Metropolitan Lounge

Visiting the Amtrak Metropolitan Lounge gives you a peaceful, comfortable space to relax, enjoy free snacks and drinks, and get helpful travel assistance before your trip

• Comfortable and Quiet Space
  • The lounge offers a relaxing environment with plush seating, perfect for resting, working, or waiting calmly before your train.
  • It provides a quiet escape from the busy station, making your wait more pleasant and less stressful.
• Free Food and Drinks
  • You get complimentary non-alcoholic beverages, snacks, and sometimes even meals, which makes it a cost-effective way to stay refreshed.
  • Some lounges also offer Wi-Fi and workstations, so you can stay connected and productive while waiting.
• Helpful Staff and Services
  • Attendants are available to assist with reservations, ticket inquiries, and local information, ensuring a smoother travel experience.
  • Selected locations offer amenities like conference rooms, luggage storage, and private restrooms.
• Exclusive Experience
  • Visiting the lounge is a special treat that transforms waiting time into a comfortable, enjoyable experience.
  • It is especially beneficial during busy travel times or delays, providing a peaceful environment away from the station crowds.
• Worth Considering for Certain Travelers
  • If your ticket includes lounge access, or if you are in a premium class like First Class or Acela, visiting the lounge adds value.
  • You can purchase a Single Visit Pass for a small fee if you want to try the lounge, or redeem points if you are a loyalty member.

The Amtrak Metropolitan Lounge provides a premium travel experience with various amenities designed to make your wait more comfortable and convenient. Travelers can enjoy quiet, plush seating, complimentary snacks and beverages, free Wi-Fi, and helpful staff ready to assist with ticketing and travel information. Many lounges offer extras such as luggage storage, business centers, private restrooms, and even full-service bars at select locations. Whether you have access through your ticket class, loyalty membership, or by purchasing a Single Visit Pass, the lounge is an excellent way to relax and prepare for your journey.